How are Scarlett Dog Design necklaces made? Our beads are strung on industrial-grade, coated stainless steel cable, double-crimped, covered with beautiful jewelry hardware and filled with bonding adhesive and protective silicone.

Tell me about the beads … We use acrylic beads exclusively. Why? For their durability, affordability and lighter weight.

What size beads should I order for my pup? In a single strand, pups with necks 11.5” and smaller, the mini 14-16mm beads work best. For pups with necks 12” and larger, we recommend the chunky 19-20mm beads when doing a single strand. A double strand of mini beads looks gorgeous on EVERY size dog. A double strand of chunky beads makes an impressive statement on dogs with necks 17” or larger.

How long will the finish on the beads last? The Aurora Borealis finish is sprayed onto the solid color beads. With regular wear, this finish will diminish and eventually disappear leaving the base color to shine on it’s own. Our pearls* also have a somewhat delicate finish and with considerable wear will lose some of their luster. Our gemstone* beads will retain their color for years, even with regular wear.

Will flea/tick meds interact negatively with the necklace? Both topical flea/tick meds and flea/tick collars are found to accelerate the degradation of the finish on Arora Borealis beads and pearls. We do not recommend your pup wearing their necklace while these meds are freshly applied and still wet.

How is a necklace different than a collar? Although our necklaces are strong, they are not collars and for safety reasons should NEVER be attached to a leash.

Can my pup wear their necklace 24/7? Just as you would with a collar, we recommend removing necklaces during play with other dogs, when crated or when your pup is unsupervised.

What do I need to know about charms sold by Scarlett Dog Design? All Charms include a 10mm round split ring to make attaching to the necklace, collar or harness of your choice easy. The split ring will be in the same metal tone as the charm. Charms sold by Scarlett Dog Design do not contain lead, nickel or cadmium.

WARNING: Please note charms, like hanging ID tags, can be removed by a child or other animal and therefore can become an accidental choking hazard. Please exercise the necessary supervisory caution.

When can I expect to receive my order? Each necklace is made to order, by hand. Orders are shipped within 10 business days of order date. Orders are shipped via USPS Express Delivery, from NYC, arriving to you within 5 business days of ship date.

Cleaning

If exposed to salt water or any other corrosive element, simply rinse in cool water and pat dry with a soft cloth.

Do not put in dishwasher or washing machine.

Storage

Each necklace comes with it’s own dust bag. We suggest keeping the necklace in the dust bag when not in use.

THIS STEP IS CRITICAL! Please read and follow these directions carefully as each necklace is made specific to the measurements you provide.

— Use a soft, cloth measuring tape/tailor’s tape. Do not use a metal measuring tape or ruler, you will not get an accurate measurement.

— Make sure your dog is standing, not sitting or laying down. Yes, it really does matter.

— Measure the circumference of your dog’s neck just above the base of their neck. Hold the tape close as close to the skin as possible without leaving and gap between the tape and their neck but also not so tight it is pinching or puckering their skin.

If you do not have a soft measuring tape, the easiest solution is to use a string to get the measurement. Use the string in the same way as the tailors tape then hold it flat and taut against a ruler to get the measurement. We’ve had customers use “measuring” apps with good success. Also, most dry cleaners who offer tailoring will have a soft tape measure on premises.

Returns and exchanges are not accepted. Each necklace is custom made just for your pup based on the information you provide.

Your satisfaction is important to us! Please contact us at info@scarlettddog.com if there are any issues with your order.